How Technology Can Play a Role in helping us Retain our Nurses

Nurses play a critical role in the healthcare system. They are often the first line of defence for patients and work tirelessly to ensure that patients receive the best possible care. However, despite the importance of their work, nurses are leaving the profession in alarming numbers globally1. The reasons behind this trend are multifaceted, and in this article, we will explore some of the factors contributing to the exodus of nurses and how technology can play a role in helping us retain our nurses.

1.    Burnout

One of the primary reasons why nurses are leaving the profession is burnout.2 Nursing is a demanding job that requires long hours and can be emotionally and physically draining. Nurses often work extended shifts, sometimes without breaks, and are expected to handle multiple patients with complex needs. This workload can take a toll on their mental and physical health, leading to burnout. When nurses reach this stage, they feel exhausted, overwhelmed, and drained, making it difficult to provide quality care to patients. In contrast, they have seen the flexibility accorded to their non-healthcare peers who are able to work from home, work remotely and work in a myriad of flexible ways. This comparison can further contribute to their burnout.

2.    Lack of resources

Nurses need resources to do their job effectively, such as adequate staffing, equipment, and supplies. However, in many countries, especially here in Asia, the nursing profession is undervalued, and there is a shortage of resources3. This lack of resources means that nurses are often overworked and cannot provide the care that patients need. This situation can be frustrating and demoralising for nurses, and many leave the profession as a result.

3.    Low pay

Nursing is a job that requires a lot of training and expertise, but unfortunately, nurses find that they are not compensated adequately. Many nurses feel that they are not paid what they are worth, given the critical role they play in healthcare. Low pay can be demotivating, and many nurses feel that they cannot afford to stay in the profession, given the long hours and stress involved. Although in recent years hospitals have raised the salary of nurses, these prices are then reflected in patients’ itemised bills and some patients do express dissatisfaction at being charged ‘Nursing Fees’. As such, it can be difficult for hospitals to sustainably raise nurses’ salaries.

4.    Lack of respect

Nurses are the backbone of the healthcare system, but unfortunately, they are often not treated with the respect they deserve. Many nurses feel that their work is undervalued, and they are not given the recognition they deserve. This lack of respect can be demotivating for nurses, and many leave the profession as a result.

5.    Limited career opportunities

Nursing is a challenging job that requires a lot of training and expertise. However, many nurses feel that there are limited career opportunities available to them4. They feel that their skills are not being utilised, and they are not given the opportunity to advance in their careers. This situation can be frustrating, and many nurses leave the profession as a result. Some nurses who take on nursing roles overseas find that they are limited by the type of visa or citizenship that they hold, effectively facing a ceiling on their ambitions.

Addressing these issues is critical if we are to retain our nurses and ensure that patients receive the care they need. As a society, we need to value our nurses and provide them with the resources, support, and recognition they deserve. If we do not take action now, we risk losing our most dedicated and compassionate healthcare professionals.

However, technology has the potential to address some of these issues and improve the work environment for nurses.

1.    Burnout

For example, telehealth platforms can enable nurses to work remotely and provide care to patients from the comfort of their homes. This can reduce the need for nurses to work long hours and can help them maintain a better work-life balance. Additionally, scheduling software can help managers create schedules that are more accommodating to the needs of their staff, reducing the likelihood of burnout. Locum shift platforms can provide nurses the opportunity to work on more flexible schedules which can improve their work-life balance and help them be happier in their jobs. With mobile applications that identify places of work closer to one’s home, this can even help reduce commute time.

2.    Lack of resources

Technology can also help address the issue of resource shortages in healthcare. For example, telemedicine can provide patients with access to healthcare professionals, even in areas with a shortage of healthcare workers. This can help reduce the workload of nurses in these areas and ensure that patients receive the care they need. Additionally, technology such as remote monitoring devices can help nurses monitor patients from a distance, reducing the need for in-person visits and enabling nurses to provide care to more patients. Furthermore, locum shift platforms can allow nurse managers to quickly fill sudden vacancies, ensuring that last-minute staff shortages are addressed faster, easier and safer.

3.    Low pay

While technology cannot directly increase nurses' salaries, it can help improve their financial situation in other ways. For example, locum shift can enable nurses to work additional hours from home, allowing them to earn extra income. Additionally, scheduling software can help managers create schedules that are more accommodating to the needs of their staff, enabling nurses to work additional hours if they need to. Furthermore, if locum staff are given opportunities to pick up new skills and tasks at their locum jobs, they may be able to command a higher salary in a full time role.

4.    Lack of respect

Technology can also help address the issue of lack of respect for nurses. For example, patient satisfaction surveys and other feedback mechanisms can help nurses receive recognition for their work and provide them with valuable feedback on how to improve their care. Technology platforms could also contribute towards hosting community events for the staff on the application5, allowing nurses to have more of a ‘voice’ when it comes to sharing their opinions and feelings.

5.    Limited career opportunities

Technology can also help address the issue of limited career opportunities for nurses. For example, online education platforms can enable nurses to earn advanced degrees or certifications, opening up new career paths and opportunities for advancement. Additionally, locum shift platforms can enable nurses to work in different and interesting work places they may not have explored before such as homes, elderly care centres, confinement centres and different types of hospitals, expanding their career opportunities.

By providing nurses with the resources they need to do their job effectively, technology can help reduce burnout, improve the work environment, and provide nurses with additional career opportunities. Additionally, by enabling nurses to work remotely and access resources from home, technology can help them maintain a better work-life balance and reduce the likelihood of burnout. If we are to retain our nurses and ensure that patients receive the care they need, governments, hospitals and other healthcare facilities must continue to invest in technology and explore new ways to leverage its potential.

References:

  1.   Association of American Medical Colleges. (2019). The Complexities of Physician Supply and Demand: Projections from 2018 to 2033.
  2.   American Nurses Association. (2021). Addressing Nurse Burnout: Strategies for Nurse Leaders.
  3.   The Lancet Commission on Global Surgery. (2015). Global Surgery 2030: evidence and solutions for achieving health, welfare, and economic development.
  4.   World Health Organization. (2021). The State of the World's Nursing 2020: Investing in Education, Jobs, and Leadership.
  5.   Cipriano, P. F., & Murphy-Ende, K. (2019). Nursing Social Media: A Review and Opportunities for Research and Practice.
article-author

Tiffany Khoo

CEO & Co Founder, WeAssist Sdn Bhd

More about Author

Tiffany Khoo is a New York attorney and qualified solicitor in England & Wales with a background in healthcare human resources and management. She graduated from the London School of Economics with a LLB in Laws, ranking in the top 7% of her cohort for Company Law. After working as legal counsel in the Central Bank of Malaysia, she co-founded WeAssist to help people connect to healthcare faster, easier and safer. Locum Apps helps hospitals fulfil part-time vacancies and helps individuals look for healthcare staff for homecare. Through Locum Apps, thousands of healthcare staff have booked over 150,000 hours of jobs for over 50 healthcare facilities in Malaysia.