Author(s) : Mark A. Vonderembse and David D. Dobrzykowski
The evidence is undeniable. By any measure, the US spends more on healthcare than any other country in the world, yet its health outcomes as measure by longevity are in the bottom half among developed countries, and its health-related quality of life has remained constant or declined since 1998. In addition to high costs and lower than expected outcomes, the healthcare delivery system is plagues by treatment delays as it can take weeks to see a specialist, and many people have limited or no access to care.
This book explains the underlying problems with the existing healthcare delivery system and describes the root causes for these problems, provides an in-depth discussion of the relationships among root causes and problems, describes a patient-centred, resource management framework that creates a better way to deliver healthcare, offers a comprehensive, integrated, and implementable solution in a way that explains how the elements of the solution impact the root causes, which in turn resolve the underlying problems, links visionary change with real solutions that improve patient longevity and quality of life, focuses on implementation by describing the driving forces for change, listing the impacts that each element of the solution has on outcomes, and providing a chapter-by-chapter compilation of recommendations, describes how these recommendation improve the quality of care, eliminate delays, increase access, control costs, and enhance patient satisfaction and lastly, includes a Foreword by Randy Oostra, DM, FACHE