Dealing with Overcrowding in an Emergency Department

Using IT technologies and standardisation

Dealing with overcrowding, a high per centage of sickness, and a high level of stress among staff are universal problems in Emergency Departments (ED). In creating a new ED, we chose to deal with overcrowding as our major challenge. By using new IT technologies in planning standardised patient tracks as well as focusing on control of logistics, we managed to deal with major overcrowding situations. We brought down the per centage of sickness from 11 per cent to an average of 6 per cent in 2014. In addition, all patients are seen by a consultant 41 minutes after arrival and a final diagnosis and further plan for the patients is completed within 3 hours and 52 minutes.