Friday, December 22, 2017
Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that USF Health at the University of South Florida in Tampa, FL has selected the company’s solutions to improve access center operations and enable more precise patient-provider matching. Built on the KyruusOne™ provider data management platform, ProviderMatch for Access Centers will help USF Health’s access center operate more efficiently and deliver a better patient experience by replacing manual workflows with technology that enables dynamic provider search and direct scheduling.
Situated in an increasingly competitive market, the academic medical center sought a solution that would improve patient experience and retention, while simultaneously helping providers care for patients best aligned with their clinical areas of focus. The KyruusOne platform will enable USF Health to gain a new level of insight into providers’ clinical expertise as well as their appointment availability across the network. With KyruusOne powering ProviderMatch, agents will be able to match patients with the right providers at the right time, while better aligning network capacity with patient demand.
“Improving patient access is a key initiative for USF Health,” said Molly Suwinski, Chief Access Officer at USF Health. “Kyruus offered the capabilities we sought to take a more technology-driven approach to matching patients with providers - allowing us to enhance patient and provider satisfaction.”
USF Health will also implement ProviderMatch for Consumers on its website to strengthen its online presence and provide the modern digital experience patients are looking for today. Deploying ProviderMatch both in its access center and on its website will help USF Health deliver a consistent patient experience across these key access points, empowering agents and consumers with the same robust search capabilities. In addition, through in-app analytics, the USF Health team will be able to track key patient access metrics across both channels.
“We are excited to give USF Health new visibility into both the clinical expertise and appointment inventory available across their network of providers,” said Graham Gardner, CEO of Kyruus. “Given the increasing demands on health systems across the country, it is critical that they pursue new ways to overcome barriers to patient access and deliver positive experiences that keep patients coming back. We are proud to be partnering with USF Health on this journey.”
